As a technical support specialist, it will be your job to enhance the capabilities of computer systems so that the business can run smoothly. You will work with whichever department needs your expertise and make any necessary tweaks or recommendations.

Duties and Responsibilities:

• Assesses the potential of systems via compatibility tests between current programs and new programs
• Reaches goals of computer systems by acquiring data, using it to create several choices and then recommending the best option
• Studies capacity and workload of computer systems to evaluate potential enhancements or expansions
• Solidifies specifications and goals of programs by adjusting and testing out new programs as they compare to the standards of the company
• Makes improvements to current programs by assessing their specifications and objectives, implementing necessary changes, and suggesting new courses of action
• Gets software production going by installing software into computers and inputting the commands necessary for proper functionality
• Tests compatibility of new software with current programs and studies user objectives to formulate evaluations for software supplied by vendors
• Ensures best software and hardware productivity by issuing instructions and answering questions to train people for proper usage
• Commences hardware production by creating crucial connections and inputting commands
• Tests computer components to maintain capability of company systems
• Writes operating instructions for all users
• Maintains information confidential to ensure continued client confidence
• Keeps records of revisions and changes in software and hardware
• Updates technical and professional knowledge by networking, partaking in workshops and reading professional publications

Requirements and Qualifications:

• Problem solving skills
• Ability to clearly present technical information
• Experience with the testing and maintenance of new and current software
• Ability to design and implement networks
• Knowledge of scalability and load balancing
• Capacity to improve processes
• Ability to tune performance of networks, databases, and software
• Knowledge of techniques for maintaining relationships with vendors